Refund policy
In order for a return to be accepted, the product must meet the following conditions:
- The product must be unused.
- The item must be returned in its original shoe box and include all accessories.
Damages and Other Issues:
Please inspect your order immediately upon receipt and contact us immediately if the product is defective, damaged, or if you have received the wrong item. This way, we can investigate the situation and resolve it as soon as possible.
Exceptions/Non-Returnable products:
Certain types of products cannot be returned, such as custom-made items or pre-orders. If you have any questions or concerns about specific products, please contact us.
Exchanges:
Exchanging a product for a different size is only possible if the desired size is directly available in our inventory.
Refunds:
We will notify you once we have received and inspected your return, and we will inform you of the acceptance or rejection of your refund. If the refund is approved, it will be automatically credited to your original payment method. Please note that your bank or credit card company may require some processing and posting time for the refund.
Order Cancellation:
If you wish to cancel your order, please note that a cancellation fee of 5 € will be deducted from the total amount. Order cancellation is only possible if your order has not been processed yet.
